Purchasing Information

Returns Policy

A full refund will be provided to any goods returned to our store, in their original packaging and within 14 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 14 days of purchase.

After 14 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 14 days for delivery.

FREIGHT

The website has a standard courier fee.   If your item is small then we will refund you the extra charged freight or alternately you can contact us for an estimate on freight.

Whilst every endeavour is made to ensure that each and every product at time of publishing on our website is available, unfortunately due to high demand, not all products may be available at time of shipping. Similar products will be offered or a full refund of your purchase issued.